FAQ’s

1. What kind of photocopy machines/plotters printers do you offer?

At Best Supplies, our photocopy machine/plotter lineup is comprehensive, catering to diverse needs. Our range includes versatile options capable of:

• Laser printing in both black & white & Inkjet printing for vibrant color output and precision.
• Offering multifunctionality encompassing scanning, faxing, printing, copying, & email.
• Support high-volume printing, mobile printing, & double-sided printing.

2. Are the photocopy machines brand new or refurbished?

Our copiers are refurbished, but we meticulously ensure that each product is in excellent condition before it's made available to our customers. Quality and reliability are paramount in our refurbishment process to guarantee a top-notch experience for our users.

3. Can the photocopy machines be connected to our network for shared use among multiple users or devices?

Certainly! Our photocopy machines can be seamlessly integrated into your network, allowing shared access among multiple users or devices. This connectivity enables efficient sharing of printing, scanning, and copying functions across your network, optimizing workflow and collaboration among your team.

4. Do you offer environmentally friendly or energy-efficient photocopy machines options?

Absolutely! Our Konica Minolta Bizhub series photocopy machines offer eco-friendly and energy-efficient features that contribute to sustainability:

• Recycled Materials: Konica Minolta photocopy machines utilize PC/PET plastics from beverage bottles and ABS resin from used game machines, with about 70% PCR in exterior materials and approximately 95% PCR in inner casing materials, increasing recycled content to about 25% of total resin weight in the MFP main body.
• Eco Timer: Konica Minolta photocopy machines have a dynamic Eco Timer that optimizes usage by analyzing patterns and automatically switching to sleep mode during inactive periods, such as lunch breaks. The sensor wakes it up in just 20 seconds upon user approach.
• LED Scanner Light: Embracing modern LED technology eliminates mercury, reduces heat production, and consumes less power compared to traditional copiers, aligning with our commitment to energy efficiency.

5. Do you offer photocopy machines delivery and installation? What are the associated costs?

Yes. We provide complimentary delivery and installation services for our photocopy machine rentals, ensuring a hassle-free setup for you at no additional cost (F.O.C).

6. Do you have any references I can contact to rent photocopy machines at Best Supplies?

Phone: 016 – 4406830 / 012 – 9234007
Email: bestsupplies8@yahoo.com
Shop Address: No. 8, Solok Mas, Taman Guan Joo Seng, 11600 Jelutong, Penang, Malaysia.

7. Do you provide troubleshooting or technical support during the photocopy machine rental period?

Yes. We offer comprehensive on-site/remote troubleshooting and technical support throughout the entire photocopy machine rental period. Our dedicated support team is available to assist you promptly with any issues or queries you might encounter.

8. Are there specific brands or models available for rent, and can we choose based on our preferences?

Currently, our photocopy machine & printer selection comprises the Konica Minolta Bizhub Photocopy Machines and the Canon TA & TM series plotter printers. Feel free to explore these options based on your preferences and requirements.

9. Who covers the repair & maintenance costs during the photocopy machine rental period?

During the photocopy machine rental period, the copier's maintenance and repair will be promptly addressed by our technicians at no additional cost. (Except for vandalism)

10. Does the photocopy machine rental service cover the entire Malaysia?

For now, our photocopy machine rental service is only available across Penang Island & mainland. Kindly provide us with your business address so that we can confirm service availability in your area.

11. Do you provide training on how to use the photocopy machines?

Yes. Any time (F.O.C) whenever the user requested.

At Best Supplies, our machines/plotters lineup is comprehensive, catering to diverse needs. Our range includes versatile options capable of:

  • Laser printing in both black & white & Inkjet printing for vibrant color output and precision.
  • Offering multifunctionality encompassing scanning, faxing, printing, copying, & email.
  • Support high-volume printing, mobile printing, & double-sided printing.

Our copiers are refurbished, but we meticulously ensure that each product is in excellent condition before it’s made available to our customers. Quality and reliability are paramount in our refurbishment process to guarantee a top-notch experience for our users.

Certainly! Our machines can be seamlessly integrated into your network, allowing shared access among multiple users or devices. This connectivity enables efficient sharing of printing, scanning, and copying functions across your network, optimizing workflow and collaboration among your team.

Absolutely! Our Konica Minolta Bizhub series photocopy machines offer eco-friendly and energy-efficient features that contribute to sustainability:

  • Recycled Materials: Konica Minolta photocopy machines utilize PC/PET plastics from beverage bottles and ABS resin from used game machines, with about 70% PCR in exterior materials and approximately 95% PCR in inner casing materials, increasing recycled content to about 25% of total resin weight in the MFP main body.
  • Eco Timer: Konica Minolta photocopy machines have a dynamic Eco Timer that optimizes usage by analyzing patterns and automatically switching to sleep mode during inactive periods, such as lunch breaks. The sensor wakes it up in just 20 seconds upon user approach.
  • LED Scanner Light: Embracing modern LED technology eliminates mercury, reduces heat production, and consumes less power compared to traditional copiers, aligning with our commitment to energy efficiency.

Yes. We provide complimentary delivery and installation services for our machine rentals, ensuring a hassle-free setup for you at no additional cost (F.O.C).

Phone: +60 16 – 4406830 / +60 12 – 923400
Email: bestsupplies8@yahoo.com
Shop Address: No. 8, Solok Mas, Taman Guan Joo Seng, 11600 Jelutong, Penang, Malaysia.

Yes. We offer comprehensive on-site/remote troubleshooting and technical support throughout the entire machine rental period. Our dedicated support team is available to assist you promptly with any issues or queries you might encounter.

Currently, our machine & printer selection comprises the Konica Minolta Bizhub Photocopy Machines and the Canon TA & TM series plotter printers. Feel free to explore these options based on your preferences and requirements.

During the rental period, the copier’s maintenance and repair will be promptly addressed by our technicians at no additional cost. (Except for vandalism)

For now, our rental service is only available across Penang Island & mainland. Kindly provide us with your business address so that we can confirm service availability in your area.

Yes. Any time (F.O.C) whenever the user requested.

Yes. The toners and papers come with the rental service and are charged based on per-meter click cost. Normally Black per meter click is RM0.030 per page. Color per meter click is RM0.35 per page.

The minimum rental period is 12 months, but we do offer short-term rental within a few days or a few months.

Definitely, we offer better rental rates for bulk orders (more than 5 copier on rental scheme). 36 months and 60 months rental scheme pricing will be differed.

No hidden cost. Only monthly rental fees and meter clicks will be charged.

No Penalties. Only meter clicks will be charged after free copies are given.

 

Certainly! We provide a trial period where our tested and refurbished copiers/printers are sent to valued customers. If satisfied, the copiers/printers are immediately rented to the customer.

 

Yes, you can upgrade the copiers/printers anytime with no penalties. However, rental fees may differ if we need to install additional board or parts.

Simply provide written notice via email two months before the end of the rental term. As long as the copier is returned in good condition, no other hidden requirements apply.

No need. we will be liable for our machines/printers during the rental period.

 

No. We don’t do direct purchases or rent to own. Only strictly rental (Daily, weekly, monthly, and yearly).

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